If you experience technical difficulties with your Community Matters required online course, see the following troubleshooting tips below.
If you are accessing training from a desktop or laptop computer:
- Update and restart your browser. If you have any pending updates, they may need to be completed to move forward with training.
- Clear your browser’s cookies and cache, which is typically located under your browser’s history settings.
- It is possible that device-specific browser extensions and/or pop-up blockers may be interfering with your training. Try accessing the training from another browser to rule out this possibility.
If you are accessing training from a mobile device:
- The system is compatible with many mobile devices; however, some users may have personal configurations that prevent certain courses from loading. Additionally, some courses are best displayed on a computer. If you are experiencing difficulty loading our training on a personal device, try accessing the courses through a laptop or desktop computer.
If these troubleshooting tips do not correct the issue, you can use this link directly to submit a support case or email [email protected] with the following details:
- Which browser and version are you experiencing this on?
- Screenshot and description of where the user is stuck or having difficulty.
- Full course title and section of issue.
- Device(s) experiencing this issue (desktop, laptop, mobile device).
If you have a non-technical issue, students can email [email protected]